Here at Ask Erik Computer Services in Eugene, we have had to make some adjustments during the pandemic period. Thankfully, the majority of our customers were already setup to work remotely as part of our standard onboarding process.
For those who are new clients or who weren’t setup, we have implemented a protocol for folks working from home. We have a special package where we secure their system with managed antivirus, managed backup and monitoring to ensure all the system files and patches are updated, secure video conference software such as Zoom, Microsoft Teams, Skype. We offer training how to use these video conferencing programs so when invited to a conference call you’ll end up looking like the pro that you are. We also can teach users working from home and outside of the office how to look out for suspicious emails.
We’ve also moved a number of people to the cloud so they could collaborate easier with colleagues and access their data wherever they are. with Microsoft 365 (formerly Office 365) and G-Suite. The missing piece here is that most people aren’t aware that both Microsoft and Google only offer guarantee of service uptime and not data protection. While they do have “Cloud Storage”, it is not backed up in the traditional sense. If you’re using Microsoft Outlook, Teams and SharePoint, for example using multiple-levels of folders you’re out of luck if there’s a serious security breach and you’re not using third-party backup. We can take all of that off your plate and handle it for you. The one thing we can’t get more of is time. The more you have outside professionals handle areas that you’re not an expert in will free up your time for you to do what you want with. Much of my business these days comes from small business owners who spend hours trying to figure out their own technology issues and when they can’t, I’m just a phone call away. Don’t be embarrassed to call. Wouldn’t it be freeing to have someone you can trust and no longer be frustrated? Struggle can be a thing of the past.
Technology has issues and can be tricky. When things do stop working or aren’t doing what was expected (which will happen), I am here so you don’t have to go through this alone.